Support Error 23

Discussion in 'General Archive' started by MortriXus, May 13, 2015.

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  1. MortriXus

    MortriXus Forum Apprentice

    Someone got my password and i am not able to access my chracters,i have not disclosed my password to anyone.Changed it once after getting the error,still having the same problem.Please .fix this asap
     
  2. Novadude

    Novadude Commander of the Forum

    Can't do anything from here.

    You need to contact game support asap.
     
  3. Mal3ficent

    Mal3ficent Guest

    @MortriXus

    Calm down, since you already changed your password try deleting the files inside your TEMP folder and restart your router. If the problem persists contact the support.
     
  4. XenaGirl90

    XenaGirl90 Advanced

    I'm also getting it, so is some other people, it looks like some peoples characters went down last night, i will contact you in support because it seems to be bug.
     
  5. MegaNuker

    MegaNuker Forum Ambassador

    @MortriXus

    And anyone else with this error message. On agathon server I can go to another computer and login while I am on my first computer. It will kick me out of the game on the other computer for me. So no need to think someone stole your toon. Now if your password was changed, and you did not do that, then be alarmed and contact support for that. Still does not hurt to inform customer support with error 23 as it could mean other problems. Have seen a reboot clear error 23 also.
     
  6. XenaGirl90

    XenaGirl90 Advanced

    Support said people have been getting it for the past few weeks, the game thinks your characters are still logged in, for me my mage is stuck between logged in and logged out and it's causing my other 2 characters to think they are logged in too (but on their side they appear to be completely offline), they triedto move my mage from Wyrian Sanctuary but they just couldn't... well and truely stuck lol, the best you can do is just report it to them so they know who has the error and who doesn't, they will tell you to clear your cache, cookies and flush your DNS (but of course that doesn't work as excepted because it's mostly always an error on their side), so do all this before you contact support so they know 100% it's on their side, standard techie testing lol... nothing to worry about.

    When you reply to their customer care email there is where you should give them a more in-deph description of what happened and a screen shot so they know what it's doing to peoples games, for me the switch character button wouldn't switch characters when i pressed it and then when i tried to leave Wyrian Sanctuary it went black, now it tries to log in and then re-directs me to the main News page, so it's not just you, this is happening on Heredur where i am too, there is nothing on the forum about this ether so just skip that part and just say there is nothing on the forum about it, provide all the relivant details and they will put it all into the bug report, the more the better so they know all the ways it's effecting peoples game, so please report it, don't come to the forums to report, just to support.
     
  7. coman

    coman Forum Greenhorn

    I was playing pvp and when I finish battle I got
    Player is already logged in. (Error code: 23)
    That was 10 min ago and I cant enter in game
     
  8. Andreiecelmaitare

    Andreiecelmaitare Forum Greenhorn

    i have this error too! Support doesnt help us ?
     
  9. If you are getting Error 23 and it does not resolve itself within 15 mins, please read this thread and contact Support with all the requested information.
     
  10. Master0fpuppets

    Master0fpuppets Forum Baron

    I just flushed DNS and problem gone.
     
    _Baragain_ likes this.
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