Can't acces the game after today's fix

Discussion in 'General Archive' started by maneakDooH, Mar 11, 2015.

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  1. -LeOkRaN-

    -LeOkRaN- Forum Greenhorn

    Wat is going on with the gameclient i downloaded it friggin 10 times and it keeps saying loading game data eventhough i have my game data of 900 MBy is t saying loading at first it wouldnt atleast let me login but goes back to a black screen now it does neither it just says loading game data in the client login page is this hapening only to me ?i have my game data of mor ethan 800 MB donno wats worng
     
  2. teddy.bear

    teddy.bear Forum Ambassador

    Hello Heroes,

    We are still experiencing connectivity issues after the sync, so if you could provide the following details, they would be very much appreciated:
    • which maps are affected?
    • screenshot(s) of the error message(s)
    • your server
    Thank you for your support.
    Best regards,
    teddy.bear
     
  3. Nooblet

    Nooblet Someday Author

    Basically there are some issue with the PvP system... But the worst just appeared at me.

    Right after server maintenance no access to the game and I don`t think that is my Internet connection cause it.
    [​IMG]
    [​IMG]

    So where were the issue fixed?? when the game worked perfectly b4 server maintenance and realise right YESTERDAY!

    You either? Mee either!
     
  4. teddy.bear

    teddy.bear Forum Ambassador

    Hello Nooblet, :oops:

    Please be so kind and give us more details, as requested. When do you encounter this error, and what server did you experience it on?
    Best regards,
    teddy.bear
     
  5. sebastian_fl

    sebastian_fl Count Count

    Server: Grimmag
    Maps: going from Hall of Dead to Ocean of bones
    Result: Error Code 21, or Black Screen, or All Connection have failed.

    after restart - load is very slow, the login window does not show in full, the bottom part is missing. After a number of restarts, filling login form does nothing for 3-5 times. When finally logged in - All Connections Attempts have failed on the server selection. FInally, when you overcome this one - character selection does nothing. And there would be another round of All COnnection Attempts have failed.

    The behavior of the game is similar to the prolexic issue period back in January.

    UPD, I have finally managed to log back in, to the city, not dungeon, so it looks I had to wait some time... The group list, friend list and chat are empty, looks like that server does not provide the data.

    Another UPD. Chat is working, just friend list/group list/guilds are empty. Better chat didn't work though :) ppl are upset and do not pick words :)

    One more UPD: Just happened again, same thing, same server, also Hod to OoB. Black screen is shown for 15-20 seconds, then finally progress bar appears, then All Connection Attempts have Failed.

    4th UPD: when it first crashed, I was a part of the team, 1 hour ago. I thought they kicked me, but right now one of the team mates appeared on the map, though no team is shown. guess he does not get drop either.
     
    Last edited: Mar 19, 2015
    eroodot likes this.
  6. Nooblet

    Nooblet Someday Author

    NO MORE COMMENT THE GAME IS NOT WORKING!!!
     
  7. teddy.bear

    teddy.bear Forum Ambassador

    Thank you Nooblet and sebastial_fl for the details provided.

    I have forwarded them to the Game Team - hopefully it will help them identify the problem. ​

    Also, please be so kind and stay on topic, Nooblet; Please address the PvP issue in a relevant thread, and you will be assisted :)

    I understand your frustration but repeated posts and all-caps messages (shouting) will not help :( The Team is aware of these issues and they will be surely fixed as soon as possible. ​

    Best regards,
    teddy.bear
     
  8. teddy.bear

    teddy.bear Forum Ambassador

    Cheers Nooblet :p

    The Game Team informed us, as announced here, that the servers are slowly recovering so hopefully you will be able to play without encountering any issues very soon.
    Best regards,
    teddy.bear
     
  9. kirwis

    kirwis Forum Greenhorn

    Server Heredur eror code 23 pls firx this
     
  10. Mr.Certa1

    Mr.Certa1 Forum Greenhorn

    dont know if this is the place to ask :) but i try when i try to log in to heredur server it says that i am logd in game but i am not, an nobody have my password so what do i do ? now it have been like this for 11 houres :)

    --MERGED--

    i have same problem fail 23 when i enter whit my char an it have been like that for 11 houres now what do i do
     
    Last edited by moderator: Mar 20, 2015
  11. CoZdor

    CoZdor Forum Apprentice

    We all have the same problems mate. Please wait for the devs to finish their morning coffee. Maybe wait for them to finish their lunch too. Weekend is coming up. Maybe wait till Monday.
     
  12. Mr.Certa1

    Mr.Certa1 Forum Greenhorn

    haha yes you are right :) we will be able to return monday when new moon is over XDD
     
  13. Nooblet

    Nooblet Someday Author

    I having the same issue with my account now about 24 hrs.

    --MERGED--

    It`s been FIXED GUYS WORKING :D:D:D:D:D See ya all at Heredur :D
     
    Last edited by moderator: Mar 20, 2015
  14. Mal3ficent

    Mal3ficent Guest

    Awesome. :)
     
  15. Elektro88

    Elektro88 Forum Apprentice

    I sent a ticket to support, since I'm not able to even log into Tegan, but it seems like they havent been able to help me since everything seems clear at my side. After this hotfix, I have been able to access twice to the character selection screen, and none ingame yet. So the only difference the hotfix did for me is that I was able to at least see my character selection 2 times out of hundreds of tries. I already misses the Desert of essences event, and it seems that I'm gonna miss this new moon event. And yes I have tryed logging into other servers and I had the same result.
     
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